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>> IT Service >> Remote Maintenance Service

Remote Maintenance Service

Qualifications for Maintenance Online:

The computer must have Internet access.
Data flow of at least 1.0Mbps.

PS:

  1. Client must first install remote access software for maintenance online.
  2. Client must grant permission for each maintenance session.
  3. The assistant take no responsibility for any problems caused by the client.

Operation :

Desktop
1、The setup of table icon and attribute.
The exchange of title and background, the setup and installation of screen protection program, appearance, resolution rate, and refresh rate.
Example: Change the distinguishing rate of display from 600*800 to 1024*768.
2、Setup of taskbar and start menu
The taskbar displays the addition, revision, and removal of the icon. The addition, revision, and removal of the start menu and the setup of the display way
3、Setup of IE attributes
Setup of IE routine, safe, content, connection, program
Backup of folder, and change of folder location
4、Setup of recycle bin attributes
My Computer
1、My computer attribute installation
nstallation of computer name, area, visual effect, virtual memory, user allocation files, implied operation system, system revert, update, and Maintenance Online
For example, change area of computer 1 from WORK to WORKGROUP. If the computer has a double operation system, system will be implied to operate XP and also can be changed to another operation system when starts.
2、Disc attribute installation
Installation of volume label, cleaning of disc, disc error checking, disc defragmentation, sharing and reformat disc.
For example, adjust the zoning format of disc E from FAT32 to NTFS, and clean up the disc.
3、Installation of various outer drive program except drives of NIC, and video card
 
4、Installation of network neighborhood
Video card driver, establishing users, revise local attributes, and setup IP
5、Installation of loose-leaf folder
Setup browse of loose-leaf folder, way to open the program, installation attribute on file deputy name and/or hiding.
Control Panel
1、Installation and uninstall of various application software
 
2、System optimization.
A、Desktop icon arrangement and installation of effect and attribute to save disk space
B、Cleaning of clients’ temporary folder to save the disc space and increase start-up speed
C、erform disk clean-up and disk defragmentation. This process can recover the system to the
     starting status, save space and raise operation speed.
3、Amend system weak point, fix the mend
 
4、Upgrade and setup various software
1) Fix any malfunctioning of any software systems such as: Skype, MSN, and office softwares.
2) Conflict of software, such as KABA and Kingsoft Powerword
3) Software upgrade. Such as KABA, KV antivirus software which need update virus library.
5、System backup and restoration of system, files and drive program (document, drive
     program, registered form)
Others
1、Email troubleshooting
 
2、Set up browser history attributes and clearing of browser history
 
3、Solutions for other unnamed issues
 
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